Frequently Asked Questions

1. What is the philosophy behind your business?

2. Why do important missions outsource their TT&C services?

3. How do you sell your services?

4. How is USN service distinguished from competitors?

5. Are you hiring?

6. What does the future hold for USN?

What is the philosophy behind your business?
We focus on providing cost-effective services for a variety of satellite missions. That means keeping an eye on industry trends while hammering out the day-to-day details of operations and infrastructure expansion. We have to listen to our customers and their plans, as well as ask lots of questions, to ensure that we understand their objectives and requirements and can anticipate future needs. We also have to roll up our sleeves and dig in to convert those needs into actions.

Why do important missions outsource their TT&C services?
TT&C service providers with large networks like USN provide their customers a number of very compelling advantages over building dedicated TT&C infrastructure, including:

• Much lower life cycle cost
• Lower upfront cost
• Lower ground segment technical and implementation risk
• Access to many more ground stations at a lower cost
• Higher operational reliability due to the larger number of ground stations
• 24/7 operations support
• Flexible ground infrastructure
  

How do you sell your services?
USN sells our TT&C services on a fee-for-service basis. Customers typically pay for each scheduled contact made between their satellite and our ground station network. We refer to this as a “contact” or “pass.” A customer only pays for the passes they use.

Prior to satellite launch, USN provides integration and test services on either a fixed-price or cost-plus basis, depending on the needs of the customer.

How is USN service distinguished from competitors?
USN is the network of choice for many key industry leaders, both in government and commercial markets. We offer depth of engineering expertise coupled with fast, flexible and responsive processes. Our proven mission-critical operations and solutions are enhanced by global alliances with strategic partners who bring additional capabilities to our customers. Most importantly, our approach to solving problems is unique to us. We are absolutely committed to creating results that count.

Are you hiring?
We want the best, so we’re always looking for the right individuals to enhance our team. You can view current opportunities on our Jobs page and find contact information for our recruiters.

What does the future hold for USN?
We’ve invested time and resources in our global satellite control infrastructure and talented workforce, ensuring the performance, reliability and cost effectiveness of our solutions. The result is repeat business and a growing demand for USN quality. We believe our progressive approach is the future of outsourced operations and TT&C services. We will continue to grow with the market and provide capacity with reliability and security.